Customer Service Essay

1. The key concepts and topics in this cast that pass make me a stronger do-nothingdidate to continue in the championship world would be what I have learned from the units dealing withDiversity, Customer Behavior, Customer Loyalty, and extraordinary ServiceI have learned that client comments, good or bad should always be taken into consideration, addressed and handled appropriately. Comments can exit insight to the thought process of the customer and it could help improve non only the customer work department but the product as well. The success of a partnership relies on the customer. Relationship Building and solution Customer ProblemsSatisfied customers pull up stakes remain customers until there is a punter option offered to them. Loyal customers establish an emotional connection with a business and/or company. Their loyalty is motivated by their get under ones skin with the products and the service. Customer service is what a company or business provides customer loy alty is the gist of the service.Extraordinary approaches to customer service is to go beyond the customers satisfaction, and make every(prenominal) attempt to surpass the customers expectations every time. A company earns customer loyalty by molding the obtain experience to the needs of the customer. Customers have a tendency to patronize companies that synergistic with them in a positive, meaningful, personal manner. Many companies offer their customers loyalty programs such as reward programs. This method can ensure a company throws their current customer base and entices possible new customers.The Impact of talk Styles on Customer ServicesA business cannot afford to move back customers because of a lack of customer service, but many do. Customers remember how they atomic number 18 treated and pass the word along, good or bad. Once a customer has been treated poorly they are likely not to eliminate to buy from that business again, even if that business has what they need . When customers are satisfied, it is probable that they will spend more on the product or service and keep returning to that business.Customer service representatives (CSRs) play a big government agency in keeping, and bringing customers to a business. That is why it is essential to train customer service representatives in effective converses styles and skills because they are the liaison amid the customer and the business. The CSRs communication skills can impact the decision of a customers loyalty and the right communication style can be helpful in avoiding conflicts.Communication styles are methods in which a particular individual converses with another individual. Great service requires effective communication styles, and skills. Having a combination of these elements will guarantee that the right message is conveyed in a way that ensures the customer receives and understands it correctly and as intended.2. Discuss how this course has affected you in your professional devel opment as a pupil and as a person as well as encouraging you on your academic path.This was a very beneficial, educational and informative class. I have chosen the legal playing celestial sphere, more specifically, paralegal studies. I currently work for a bankruptcy law firm and I have learned a great deal since I have been utilise there. I have 30 plus years work experience and a great work ethic. With what I have learned in this class, my work ethic, and common sense, I believe I will be successful as a paralegal.I have learned the magnificence of maintaining professionalism. This class has reinforced my desire to continue in the legal field and has helped me in interacting with clients, co-workers and the attorneys I currently work with. My skills in listening, communicating, observing and kin building have improved by taking this class. I would preach a class in customer service, regardless of the professional field one decides to enter into. I believe it would be very perceptive and valuable.